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The World Trade Center of Mississippi spotlights Dr. David Butler.

National Association of Call Centers Director

Dr. David Butler

Dr. David Butler, Executive Director of the National Association of Call Centers (NACC), recently hosted a meeting of public and private sector developers to discuss the potential economic impact of recruiting call centers to Mississippi and to encourage the formation of a Mississippi Call Centers Association. He explained that "NACC's purpose is to be a voice for the industry and to provide research-based data, information and analysis to its membership to enable them to make both tactical and strategic decisions with the best and most comprehensive information possible." A Mississippi affiliate association would have a similar purpose.

Dr. Butler also serves as Director of the International Development Ph.D Program at The University of Southern Mississippi and is the author of Bottom-Line Call Center Management: Creating a Culture of Acountability and Excellent Customer Service. For more information on the NACC, visit the website at www.nationalcallcenters.com .

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